Privacy Policy
Effective October 27, 2026
This policy covers the Dial A Pilot iPhone app and the dialapilot.com website. "We" means Dial A Pilot, LLC, 701 Howe Ave Ste C3 #187, Sacramento, CA 95825. We built Dial A Pilot to help nervous fliers, so we keep this simple: we collect what the app needs to work, we don't sell your information, and you can delete your account and data from inside the app.
What we collect
Account information. Your email address when you sign in (we email you a one-time code), or your Apple sign-in identifier if you use Sign in with Apple. A user ID we create for your account.
Profile information you choose to add. Your name, display name, username, bio, profile photo, and your answers about your flying concerns (for example, what makes you nervous and what type of flier you are). You control whether your profile is public.
Flight information. Flights you pin or track: flight number, date, airports, aircraft, schedule and live status, and the route and altitude filed for the flight. This includes flights you track for someone else. If you allow calendar access, the app reads your calendar on your phone to find flights and suggest them. Flights you choose to add are saved to your account.
Your in-flight activity. Emotion check-ins, which in-flight tools you use, how often you use them, turbulence you report, flight debrief answers, and progress such as points, levels, streaks and miles.
Content you create. Community posts, comments, photos, reactions, chat and direct messages, and reports you file. Messages you send to Captain Daply, our AI assistant, are sent for processing (see "Who we share with").
Purchases. Your subscription status and purchase history. Payments are handled by Apple. We do not receive your card number.
Device information. Your push notification token, so we can send flight alerts, and the type of device and environment it came from.
Website and email. If you use dialapilot.com: your email for the waitlist or a turbulence forecast; the flight details you enter in the forecast tool (origin, destination, departure time, cruise altitude); and, if you use the contact form, your name, email and message. If you buy a paid flight report, we receive your email and the flight details, and Stripe collects your payment details. Each time the free forecast tool runs, we also save the route, cruise altitude, result and country, with no name or email attached.
Information that stays on your phone
- Location. If you allow it, the app uses your phone's GPS speed, only while the app is open, to detect takeoff and keep your flight progress moving in airplane mode. The app uses speed only. It does not record or send your coordinates, and it does not track your location in the background.
- Motion. The phone's motion sensors are used on your phone to show live turbulence and bank-angle readings during flight. Raw motion data is not uploaded. Your flight session saves summary totals only (for example, time spent smooth versus turbulent and the strongest turbulence level).
- Captain Daply chat history. Your saved Captain Daply conversations are stored on your phone. We do not save them in our database. The messages are still sent to our AI provider to produce each answer (see below).
- Calendar. Flights found in your calendar are matched on your phone. If you turn on calendar sync, the app also adds your pinned flights to your calendar.
- Photos. The app can save your Flight Conquered card to your photo library when you tap Save. It does not read your library.
How we use information
- Run the app: sign you in, show your flights, send flight alerts and notifications, power Crew, community and chat.
- Answer your questions with Captain Daply, using your flight details so answers fit your trip.
- Handle subscriptions and give you access to paid features.
- Keep the community safe: review reports, block users, enforce our rules.
- Email you the forecasts you request, tell you about the app, and send occasional updates from the pilots. Every marketing email has an unsubscribe link.
- Fix problems and improve the app and forecast tools.
We do not use your information for advertising and we do not track you across other companies' apps or websites. The app does not include advertising or third-party analytics tools. Our subscription provider (RevenueCat) and hosting provider (Supabase) receive the technical information needed to do their jobs, such as your IP address and device type.
Who can see your information
- Other users. Your display name, username, profile photo, bio and posts can be seen by other community members, depending on your profile and privacy settings. Crew members and supporters you invite can see flights you share with them. You can hide a flight from your Crew. Chat messages are visible to the people in that conversation or room.
- Moderators. We can review content that is reported.
Who we share with
We do not sell your information and we do not share it with advertisers. We use these service providers, who handle data only to provide their service to us:
| Provider | What it does | What it receives |
|---|---|---|
| Lovable Cloud (powered by Supabase) | Hosting, database, sign-in, file storage | Account, profile, flights, posts, messages, activity |
| SkyLink (via RapidAPI) | Looks up aircraft details and photos by tail number | The aircraft's tail number only, sent from our servers. It does not include your name or account |
| airport-data.com | Source of aircraft photos | When the app shows an aircraft photo, your phone downloads it directly from their servers, so they can see your IP address |
| RevenueCat | Subscription management | User ID, purchase and subscription status |
| Apple | Sign in with Apple, push notifications, purchases, Weather | Apple sign-in token, push token, purchase info |
| FlightAware | Live flight data | Flight numbers and dates you track |
| Google (Gemini AI) | Powers Captain Daply | Your messages to Captain Daply and your flight details (flight, route, aircraft, status, weather) |
| Kit | Email list management (website) | Email address |
| Lovable (email service) | Sends your sign-in code and other account emails | Email address and the message |
| Stripe | Processes payments for paid flight reports on our website, and subscriptions bought on our website (not in the app). When you delete your app account, we cancel any website subscription | Payment details are entered with Stripe; we keep a Stripe session or customer ID |
| Resend | Delivers website emails: forecast emails, paid flight report emails, and contact-form notifications to our team | Email address and message content |
| Calendly | Booking a 1:1 call (only if you tap the booking link; you leave the app and Calendly's own privacy policy applies) | What you enter on Calendly |
We may also disclose information if the law requires it, or to protect the safety of our users.
If our business changes. If we are ever involved in a merger or sale of the company, your information could transfer to the new owner. We would tell you first, and the new owner would have to honor this policy.
Where your information is stored
The Dial A Pilot app's database and backend are hosted in Europe (Ireland). If you use the app from the United States or elsewhere, your information is transferred to and stored in Ireland, and is also processed by the US-based providers listed above. Information from our website is stored with our hosting provider, Lovable Cloud (powered by Supabase), and processed by the providers listed above.
How long we keep information
We keep your information while your account is active. When you delete your account, we delete your profile, flights, posts, comments, messages, activity, notification and device tokens, subscription records and related data from our systems. Deleted data can remain in our hosting provider's daily database backups for up to about 14 days, until those backups roll off. Short-term server logs (which can include your user ID or email address) are available for about 5 days. We also keep a security record that an account was deleted, including the date and the IP address used to request it. We keep website waitlist and forecast email addresses, contact-form messages and paid flight report records until you ask us to delete them. If you unsubscribe, we stop emailing you.
Some content may remain briefly in backups, and we may keep records we are legally required to keep.
Your choices and rights
- Delete your account: in the app, go to Settings, then Privacy & Data, then Delete account. We email a one-time code to confirm. Deletion is permanent.
- Export your data: Settings, then Privacy & Data, then Export My Data (includes your posts, comments and profile).
- Notifications: turn them off in iPhone Settings or in the app's notification settings.
- Permissions: you can turn off Location, Motion, Calendar and Photos at any time in iPhone Settings. The app still works, with reduced features.
- Unsubscribe: use the link in any email.
- Anything else: email privacy@dialapilot.com. A real person will answer, and we aim to respond within 30 days.
Depending on where you live (for example California, or the EU and UK), you may have the right to access, correct, delete, or receive a copy of your information, and to object to certain uses. Email us and we will honor those requests. We do not sell or share personal information as those terms are defined under California law.
Children
Dial A Pilot is for people 13 and older. We do not knowingly collect information from anyone under 13. If you think a child has given us information, email privacy@dialapilot.com and we will delete it.
Security
We use industry-standard protections, including encrypted connections and access controls on our database. No system is perfectly secure, so we can't guarantee absolute security.
Changes
If we change this policy, we will update the effective date above. If a change is significant, we will notify you in the app or by email before it applies. If we ever wanted to use your information in a materially new way, we would ask first.
Contact
privacy@dialapilot.com
Dial A Pilot, LLC
701 Howe Ave Ste C3 #187
Sacramento, CA 95825